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Tell us what went wrong. Anyone can use this form. We acknowledge complaints within 2 business days and aim to resolve them within 15 business days. If you are not satisfied with the outcome, reply to our response and it will be reviewed by someone who was not involved. See Regulations.

We acknowledge complaints within 2 business days and aim to resolve them within 15 business days. If we need longer, we will tell you why and give you a date. Supporting documents can be sent by replying to our acknowledgement email.